Velorax Terms of Use

Effective Date: 14 Oct 2026
Last Updated: 15 Oct 2026

These Terms of Use govern access to the Velorax website, platform, trading features, and any separately available referral or multi-level marketing program.

The platform is operated by Velorax, (“Velorax,” “we,” “us,” or “our”).

Contact: info@velorax.ai
Legal and regulatory information: Thailand

1. Acceptance of These Terms

By creating an account or using a service after being presented with these Terms, you agree to them and the additional agreements applicable to that service.

If you do not agree, do not activate or use the relevant service. Mandatory legal rights remain unaffected.

2. Eligibility and Geographic Restrictions

You must:
Be at least 18 years old and meet any higher applicable minimum age.

• Have the legal capacity to enter into this agreement.

• Provide accurate registration and verification information.

• Use the platform only where the relevant services are lawfully available.

• Comply with applicable sanctions and restrictions.

Availability of the website does not establish eligibility to trade, invest, or participate in the referral program. Do not use false information, another person’s identity, or location-masking tools to bypass restrictions.

3. Platform Services and Development Status

Velorax’s services may include market information, analytics, trading tools, automated strategies, account reporting, and a separately governed referral program.

Only features expressly identified as available in your account and covered by an applicable service agreement are offered to you.

Descriptions of VORTEX, volatility harvesting, AI, quantum-ready optimization, or future functionality do not establish that a feature is deployed, independently validated, or profitable.

An account registration or website visit does not by itself authorize Velorax to manage your assets.

4. Additional Service Agreements

Before a funded service is activated, its applicable agreement must identify:

• The contracting entity and service provided.

• Who holds and controls assets.

• The scope of any trading authority.

• Supported assets, venues, and strategies.

• Fees, valuation methods, and reporting.

• Withdrawal, cancellation, and termination conditions.

• Material risks and conflicts of interest.

These Terms do not replace a required custody, brokerage, discretionary management, derivatives, or other service-specific agreement.

Mandatory law takes priority. A service-specific agreement controls its subject matter where it expressly differs from these Terms.

5. Identity Verification and Financial Crime Controls

Where required, we may request identity, address, beneficial ownership, source-of-funds, and transaction information.

We may restrict an activity while conducting a reasonably necessary legal, fraud, sanctions, or security review. Restrictions will be proportionate to the circumstances and applicable law.

Where legally permitted, we will explain the restriction and provide a way to submit relevant information. Verification does not constitute regulatory approval of an investment.

6. Account Security

Keep passwords, authentication codes, API credentials, and recovery information secure. Notify us promptly of suspected unauthorized access.

Do not share account access with sponsors, team leaders, or other participants. Velorax representatives will not require you to disclose a wallet seed phrase or private key.

Responsibility for unauthorized transactions will be determined under applicable law, the relevant service agreement, and the circumstances of the incident.

7. Trading Authorization and Automated Tools

Trading authority must be expressly granted through the applicable service agreement or account controls.

That agreement must explain permitted instruments, leverage, strategy discretion, API permissions, and how authorization may be revoked. Revocation may not immediately close existing positions or reverse completed transactions.

Automated models can produce incorrect signals, malfunction, or respond poorly to changing markets. Human review and technical controls cannot guarantee prevention of losses.

8. Risk Disclosure and No Guaranteed Returns

Crypto and derivatives trading can result in substantial losses, including loss of all allocated capital. Some leveraged products may create additional liabilities where their terms and applicable law permit.

Risks include volatility, liquidation, insufficient liquidity, slippage, funding costs, exchange failure, cyber incidents, model errors, blockchain disruption, and regulatory changes.

Volatility harvesting, arbitrage, and hedging are not risk-free. Related prices may diverge further, funding rates may change, or one side of a paired trade may fail.

No fixed daily, weekly, or monthly profit is guaranteed. Past results, backtests, demonstrations, and testimonials do not establish future performance.

General website content is informational. Any separately contracted advice or management service is governed by its own agreement.

9. Deposits, Custody, and Asset Use

Deposit only supported assets through verified platform instructions. Incorrect addresses, unsupported networks, and missing transaction references may cause loss or delay.

Before accepting assets, the applicable service agreement must disclose.

No authority to lend, pledge, transfer, or otherwise reuse your assets is granted merely by accepting these website Terms.

Do not assume assets are insured or covered by a deposit or investor compensation scheme unless an applicable disclosure expressly confirms the coverage and its limits.

10. Fees and Performance Reporting

Applicable fees must be disclosed before the relevant service or transaction is accepted.

Trading results must distinguish deposits, withdrawals, realized and unrealized gains or losses, trading costs, service fees, and referral compensation.

Performance fees, if offered, must have a separate calculation method covering the measurement period, losses, valuation, and any applicable high-water mark.

Illustrative dashboard figures, promotional credits, and pending commissions are not necessarily withdrawable funds. Their status must be clearly identified.

11. Withdrawals and Processing

Withdrawal conditions must be disclosed before funds are committed, including:

• Supported assets and networks.

• Minimum amounts and fees.

• Expected processing periods.

• Settlement requirements and disclosed lockups.

• Treatment of open positions and outstanding obligations.

A withdrawal may be delayed by network disruption, settlement, security review, or legal restrictions. We will provide available status information unless prohibited by law.

Withdrawal of otherwise eligible funds must not depend on recruiting members, purchasing a new package, or making an additional deposit to “unlock” payment.

Participant Marketing Responsibilities

Participants must: Use accurate, authorized product and program information.

• Disclose their commission relationship clearly.

• Avoid guaranteed-return, guaranteed-income, and unsupported lifestyle claims.

• Explain material costs, restrictions, and risks.

• Respect privacy, anti-spam, and advertising requirements.

• Avoid presenting proposed features as operational.

Participants must not claim regulatory approval, insurance, independent audits, or verified trading performance without current supporting evidence.

Sponsors and team leaders cannot change platform terms, promise withdrawal approval, or receive customer assets on Velorax’s behalf without express written authority.

Commission Adjustments and Participant Status

Commissions may be adjusted only for documented reasons stated in the Compensation Plan, such as cancelled qualifying sales, refunds, duplicate credits, fraud, or calculation errors.

Where permitted, we will provide the reason and a review process. Changes must not retrospectively remove properly earned compensation merely because a plan is revised.

Participant status does not itself create employment, partnership, ownership, or authority to bind Velorax. Applicable law determines the legal relationship.

Prohibited Conduct

You must not use the platform for fraud, money laundering, sanctions evasion, market manipulation, identity misuse, unauthorized access, malicious software, or unlawful solicitation.

Artificial transactions, fake accounts, self-referral abuse, and misleading earnings representations are prohibited.

Third-Party Services

Trading venues, custodians, payment providers, networks, and other external services may have separate terms and risks.

Third-party involvement does not remove responsibilities Velorax has under applicable law or the relevant service agreement.

Suspension and Account Closure

We may restrict or terminate access for material breach, unlawful activity, significant security concerns, or a legal requirement.

Where appropriate and lawful, we will provide notice, reasons, and an opportunity for review. Urgent action may be necessary without advance notice.

Closure does not automatically forfeit assets or properly earned compensation. Settlement, asset return, open positions, and outstanding obligations remain subject to applicable agreements and law.

Cancellation and Refunds

Applicable cancellation, cooling-off, and refund rights must be stated before purchase and remain subject to mandatory law.

A completed blockchain transaction may be technically irreversible, but this does not automatically remove a legal entitlement to reimbursement or another remedy.

Privacy and Intellectual Property

Personal information is handled under our Privacy Policy, including relevant verification, reporting, and service-provider disclosures.

Velorax branding, software, and original content may be used only as authorized. Participants receive no ownership rights merely by joining the platform or referral program.

Liability

Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded, including applicable liability for fraud or deliberate misconduct.

Any additional limitations must be proportionate, lawful, and stated in the relevant service agreement. These Terms do not make users responsible for every loss regardless of its cause.

Changes to Terms

We will give reasonable advance notice of material changes where required. Changes apply prospectively and do not override accrued rights or mandatory legal protections.

If you decline a material change, you may discontinue the affected service subject to lawful settlement and closure arrangements.

Complaints and Disputes

Send complaints to [info@velorax.ai], including your account reference and relevant transaction details. Never include passwords, private keys, or authentication codes.

Acknowledgment period: 72 Hours
Response period: 24 Hours

Governing law: Thailand, Dubai

These provisions do not remove mandatory consumer protections or access to a legally required dispute process.

Contact

Operating entity: Velorax Platform
Support: info@velorax.ai